"The reporting methods are some of the best I have experienced and importantly the staff are very good at communicating and doing the very best for their clients."
“Professional, efficient, organised, thorough background check on potential tenants, organised p test before tenanting, they keep us informed, flexible - were happy to show potential tenants the house in the weekends, our home was quickly tenanted by a lovely family.”
Unit 5, 93 Main South Road
Tel: (03) 343 4888
Tessa Keeling (Principal) has owned and operated Quinovic Property Management (Riccarton) since 2006 and prior to that, she worked for the NZ Police for 12 years in various roles, including managing their Evaluation Unit. Tessa has a Master’s degree from Massey University.
Rachelle Hughes (Business Development Manager) joined the team in March 2017. Her previous roles were predominantly in the finance sector having held various management positions both in Private Banking and Building Societies in the UK with a 2 year break from the sector working for North Yorkshire Police in their Operational Support Unit. On migrating to New Zealand in 2010 she returned to finance and held the positions of Senior Personal Banker at ANZ and Branch Manager at Heartland Bank in Rangiora.
Johno Douglas (Property Manager) started working at Quinovic Riccarton in 2013. His previous roles have included working for the National Bank for 13 years in international trade finance, 5 years on the foreign exchange floor of Citibank, London, and more recently, working for Receivables Management Ltd as a manager in the Purchased Debt department.
Wendy Chenery (Property Manager) joined Quinovic Riccarton in 2015 and has more than 15 years’ experience in the Christchurch property management industry. Her previous roles have been with TLC Property Management and A1 Property Managers.
Tim Belcher (Property Manager) joined Quinovic Riccarton in February 2018 after significant growth within the business. Tim has worked in a variety of roles both in New Zealand and overseas, particularly in semi-professional sport and administration.
Quinovic Riccarton are the proud winners of the inaugural “Customer Satisfaction Award 2017”. The Riccarton based Property Management Company was one of 32 Quinovic offices competing for the title, which was presented at Quinovic’s recent annual conference.
The Customer Satisfaction Award is judged using an independent company, Per-ceptive, which measures customer satisfaction through customer survey feedback. Tessa Keeling, owner of Quinovic Riccarton, said that she was immensely proud of this award as it is “a true, independent measure of the service we are providing to our clients”. Keeling said that her team had been working extremely hard at this all year and continue to strive to provide the absolute best customer service in property management to both property owners and tenants.
Quinovic Riccarton has been operating in the Christchurch and Canterbury market for the last 11 years and has a loyal and long-term client base. They are a small dedicated team determined to provide excellence in customer service in an ever-changing and challenging rental property market. Tessa goes onto say that “it is very special to have obtained this award and to be recognised in front of peers and colleagues. It’s not easy providing consistent, great customer service in a market that has had many fluctuations over the last 5 years, and within an industry that has a reputation for being problematic!
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